Welcome to the website of GILNOW MOTORS LIMITED. These Terms and Conditions govern your use of our website and the purchase or booking of our vehicle maintenance and repair services.
By using our website or requesting our services, you agree to be bound by these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.
GILNOW MOTORS LIMITED provides professional maintenance and repair services for cars and light vehicles.
Our services cover
Vehicle Maintenance Fault Diagnosis Mechanical Repairs Brake System Repairs Electrical System Repairs Routine Vehicle Maintenance
The exact services available may depend on the vehicle, its condition, the nature of the requested work, and the applicable service requirements.
One-Time Sales and Non-Subscription Services
All services and purchases available through this website are provided on a one-time basis and are not subscription-based.
By placing an order or requesting a service through our website, you are purchasing or requesting the specific service identified in that transaction.
We do not automatically renew service purchases, and customers will not be enrolled into a recurring subscription unless a separate written agreement expressly states otherwise.
A previous purchase or service appointment does not automatically create a recurring payment obligation or future service commitment.
Service Requests and Appointments
Customers may contact us or use available website functions to request vehicle maintenance or repair services.
A service request does not necessarily constitute confirmation that the requested service can be completed immediately.
The availability and scope of a service may depend on:
Vehicle type and model Vehicle condition Nature of the reported problem Required parts or components Availability of appropriate service resources Additional inspection or diagnostic requirements
Where additional inspection is required, the final scope of work may be discussed with the customer before additional repair work is undertaken.
Service Pricing
Prices displayed on the website may represent the price of a specific service or a starting price, depending on the service.
The final cost of mechanical repairs, electrical repairs, brake repairs, diagnostic work, or other vehicle services may vary depending on the vehicle and the work required.
Where additional work is identified during an inspection or diagnosis, the applicable cost may be communicated to the customer before the additional work is carried out.
Vehicle Condition and Inspection
Customers are responsible for providing accurate information about their vehicle and the issues they have identified.
Certain vehicle problems may not be fully identifiable until an appropriate inspection or diagnostic assessment has been completed.
GILNOW MOTORS LIMITED may recommend additional inspection, testing, repair, or replacement where reasonably necessary to address an identified vehicle issue.
Parts and Components
Where replacement parts or components are required, the parts used will depend on the vehicle and the nature of the repair.
The availability of specific parts may vary.
Where appropriate, customers may be informed about required replacement parts and any associated costs before the relevant work is undertaken.
Customer Responsibilities
Customers are responsible for:
Providing accurate vehicle information Providing accurate contact information Informing us of known vehicle problems Following reasonable instructions relating to the requested service Removing personal belongings from the vehicle where appropriate Paying applicable charges for services requested or completed
Customers should also inform us of any relevant circumstances that may affect the safe or appropriate performance of a requested service.
Payments
Where payment is required, customers agree to provide accurate payment information and complete payment for applicable services.
Payment may be processed through available payment methods or applicable third-party payment providers.
Customers are responsible for ensuring that payment information provided is accurate and valid.
Cancellation and Changes to Service Requests
Customers who need to cancel or change a service request should contact GILNOW MOTORS LIMITED as soon as reasonably possible.
Cancellation or changes may be subject to the circumstances of the specific service request, including whether work has already commenced or parts or resources have already been arranged.
Any applicable cancellation or refund arrangements will be handled in accordance with the relevant terms communicated to the customer.
Refunds and Consumer Rights
Nothing in these Terms and Conditions is intended to exclude or restrict any rights or protections that customers may have under applicable UK consumer protection laws.
Where a customer is legally entitled to a refund, remedy, repair, replacement, or other consumer remedy, GILNOW MOTORS LIMITED will handle the matter in accordance with applicable legal requirements.
Vehicle Safety
Vehicle maintenance and repair services are intended to help maintain vehicle safety and reliability.
However, vehicle condition can change over time, and completion of a particular service does not guarantee that a vehicle will remain free from future mechanical, electrical, or other problems.
Customers should not continue driving a vehicle where doing so may create a safety risk. Where appropriate, customers should seek professional advice regarding the safe operation of the vehicle.
Website Use
Customers agree to use this website lawfully and responsibly.
You must not:
Use the website for unlawful purposes Attempt to gain unauthorized access to website systems Interfere with website operation or security Submit false or misleading information Use the website to distribute malicious software or harmful material Copy or misuse website content without appropriate authorization
Website Content
We aim to keep the information on our website accurate and useful.
However, service descriptions, availability, pricing, images, and other website information may be updated from time to time.
Website information should not be interpreted as a guarantee that a particular repair or service will be suitable for every vehicle.
Third-Party Services
Our website may contain links to third-party websites or services.
GILNOW MOTORS LIMITED is not responsible for the content, availability, security, or privacy practices of third-party websites.
Customers should review the applicable terms and privacy policies of third-party services before using them.
Intellectual Property
Unless otherwise stated, website content, including text, graphics, logos, design elements, and other materials, is owned by or used lawfully by GILNOW MOTORS LIMITED.
Website content may not be copied, reproduced, distributed, modified, or commercially exploited without appropriate authorization.
Limitation of Liability
To the extent permitted by applicable law, GILNOW MOTORS LIMITED will not be responsible for losses arising from circumstances outside our reasonable control.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law.
Nothing in these Terms and Conditions affects statutory rights that cannot legally be excluded or limited.
Events Beyond Our Reasonable Control
We will not be responsible for delays or inability to provide services caused by circumstances beyond our reasonable control.
Such circumstances may include significant supply disruptions, equipment failures, third-party service interruptions, extreme weather, government restrictions, or other events that could not reasonably have been prevented.
Privacy
The collection and use of personal information through our website and services are governed by our Privacy Policy.
By using our website and services, you acknowledge that personal information may be processed in accordance with our Privacy Policy and applicable law.
Changes to These Terms
GILNOW MOTORS LIMITED may update these Terms and Conditions from time to time to reflect changes to our services, website, business practices, or applicable legal requirements.
The updated version will be published on this page with the applicable revision date.
Your continued use of the website after updated terms are published constitutes acceptance of the updated Terms and Conditions to the extent permitted by law.
Governing Law
These Terms and Conditions are governed by the applicable laws of England and Wales.
Any disputes relating to these Terms and Conditions or our services will be handled in accordance with applicable laws and legal procedures.
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