GILNOW MOTORS LIMITED respects your privacy and is committed to protecting the personal information you provide when using our website and services.
This Privacy Policy explains how we may collect, use, store, and protect personal information when you visit our website, contact us, or use our vehicle maintenance and repair services.
Depending on how you interact with us, we may collect information such as:
Name Email address Telephone number Vehicle-related information Service enquiry details Information provided when requesting vehicle maintenance or repair services Communication records Information you voluntarily provide when contacting us Technical information relating to your use of our website
We only collect information that is reasonably necessary for providing our services, responding to enquiries, operating our website, and fulfilling our business purposes.
How We Use Your Information
We may use personal information for the following purposes:
To respond to customer enquiries To provide vehicle maintenance and repair services To arrange or manage requested services To communicate with customers regarding service enquiries To provide information about our services To maintain customer and service records To improve our website and services To protect the security and proper operation of our website To comply with applicable legal and regulatory requirements
We do not use personal information for purposes that are incompatible with the reasons for which it was collected unless permitted or required by applicable law.
Vehicle Information
When you request vehicle maintenance, diagnostic, or repair services, we may collect relevant vehicle information needed to provide the requested service.
This may include information such as vehicle make, model, registration information, mileage, service history, and details relating to the requested maintenance or repair.
Such information is used to help us understand the vehicle’s service requirements and provide appropriate automotive services.
Website Information
When you visit our website, certain technical information may be collected automatically by our website or hosting infrastructure.
This information may include:
IP address Browser type Device information Operating system Website pages visited Date and time of access Referring website information Basic website usage information
This information may be used to maintain website security, monitor website performance, identify technical issues, and improve the user experience.
Cookies
Our website may use cookies and similar technologies to support website functionality, security, performance, and user experience.
Cookies are small data files stored on your device when you visit a website.
Where required by applicable law, we will provide appropriate information and choices regarding the use of non-essential cookies.
You may also be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect some website functionality.
Sharing of Personal Information
GILNOW MOTORS LIMITED does not sell or rent customers’ personal information.
We may share personal information where reasonably necessary to operate our business and provide requested services, including with:
Service providers supporting our website Website hosting and technical service providers Communication service providers Professional advisers where appropriate Government authorities or regulatory bodies where legally required
Any sharing of information will be limited to what is reasonably necessary for the relevant purpose or required by law.
Payment Information
Where payment is required for our services, payment information may be processed through applicable payment service providers.
GILNOW MOTORS LIMITED does not need to retain complete payment card details when those details are processed directly by an applicable payment provider.
Customers should review the relevant payment provider’s privacy policy for information about how payment information is processed.
Data Security
We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no website, electronic communication system, or method of data transmission can be guaranteed to be completely secure.
Customers should therefore understand that information submitted electronically is subject to the inherent risks associated with internet communications.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing services, maintaining appropriate business records, resolving disputes, andcomplying with legal or regulatory obligations.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
Your Privacy Rights
Depending on applicable law, you may have rights relating to your personal information, which may include:
The right to request access to personal information we hold about you The right to request correction of inaccurate information The right to request deletion of personal information where applicable The right to request restriction of certain processing The right to object to certain uses of personal information The right to request transfer of certain personal information where applicable The right to withdraw consent where processing is based on consent
These rights may be subject to applicable legal exceptions and limitations.
Third-Party Websites
Our website may contain links to third-party websites or services.
GILNOW MOTORS LIMITED is not responsible for the privacy practices, content, or security of third-party websites.
We recommend reviewing the privacy policies of third-party websites before providing them with personal information.
Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
Changes to This Privacy Policy
GILNOW MOTORS LIMITED may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices.
Any updated version will be published on this page with an updated revision date.
We encourage visitors to review this Privacy Policy periodically.
We use cookies to ensure that we give you the best experience on our website. If you continue to use this site we will assume that you are happy with it.
