GILNOW MOTORS LIMITED provides professional maintenance and repair services for cars and light vehicles. As our primary business consists of vehicle maintenance and repair services, delivery and completion timeframes depend on the type of service requested.
After receiving a service request or booking enquiry, we aim to contact the customer and confirm the service requirements within 1 business day.
The confirmation may include the proposed appointment date, estimated service timeframe, and any additional information required from the customer.
Appointment Timeframe
Where an appointment is required, customers will normally be offered an available appointment within 1–5 business days, subject to technician availability, service workload, vehicle requirements, and parts availability.
Customers should wait for appointment confirmation before bringing their vehicle to the service location.
Vehicle Inspection Timeframe
For services that require vehicle inspection or diagnosis, the initial inspection will normally begin on the scheduled service date.
Routine inspection and diagnostic services are generally expected to be completed within 1 business day.
More complex diagnostic issues may require additional testing and may take longer.
If additional diagnostic time is required, we will inform the customer where reasonably possible.
Routine Maintenance Timeframe
Routine services such as basic vehicle maintenance, fluid checks, filter replacement, tire inspection, and other standard maintenance services are generally expected to be completed within 1 business day.
The actual completion time may vary depending on the vehicle and the specific services requested.
Mechanical and Brake Repair Timeframe
Mechanical repairs and brake system repairs are generally expected to be completed within 1–3 business days after the vehicle has been inspected and the required work has been approved.
More complicated repairs may require additional time depending on the condition of the vehicle, repair complexity, and availability of replacement parts.
Electrical System Repair Timeframe
Electrical system diagnosis and repairs are generally expected to be completed within 1–3 business days after the vehicle has been inspected.
Complex electrical faults may require additional diagnostic testing and may therefore take longer than the standard timeframe.
Replacement Parts Timeframe
If replacement parts are required and are available from the applicable supplier, we generally expect the parts to be obtained within 1–5 business days.
If a required part is temporarily unavailable, discontinued, backordered, or subject to supplier delay, the service may take longer.
Customers will be informed of material delays where reasonably possible.
Physical Product Delivery
If a physical replacement part or other item is separately supplied for delivery rather than installed as part of a vehicle service, the applicable delivery timeframe will generally be:
Order Processing: 1–2 business days Standard Delivery: 2–5 business days Estimated Total Delivery Time: 3–7 business days
Delivery times may vary depending on supplier availability, carrier schedules, weekends, bank holidays, and circumstances outside our reasonable control.
Delivery Carriers
Where physical parts or items are delivered by a third-party carrier, the carrier may vary depending on availability and the supplier used.
Possible delivery carriers may include commonly used UK courier services such as Royal Mail, DPD, Evri, or Parcelforce, depending on the shipment and supplier arrangements.
A specific carrier is not guaranteed unless expressly confirmed at the time of purchase.
Delivery Area
Our vehicle maintenance and repair services are provided in connection with our business location at:
26 Chorley New Road, Bolton, England, BL1 4AP
Physical parts or other deliverable items may be subject to applicable UK delivery coverage and carrier availability.
Delays
The timeframes stated in this policy are estimated timeframes and are not guaranteed completion or delivery dates.
Delays may occur because of:
Unexpected vehicle problems Additional diagnostic requirements Parts availability Supplier delays Courier delays Vehicle complexity Additional repair requirements Bank holidays Severe weather Circumstances outside our reasonable control
If we become aware of a significant delay, we will make reasonable efforts to inform the customer.
Missed Appointments
Customers who cannot attend a confirmed appointment should contact GILNOW MOTORS LIMITED as soon as possible.
Where an appointment is missed without reasonable notice, the service may need to be rescheduled.
A new appointment will generally be arranged within 1–5 business days, subject to availability.
Service Completion
Once the requested service has been completed, customers will be informed that the vehicle is ready for collection where applicable.
Customers should collect their vehicle within the agreed timeframe.
Where a vehicle remains at the service location for an extended period after the customer has been notified that the service is complete, additional arrangements may be required.
Contact Us
If you have questions regarding service scheduling, completion timeframes, replacement parts, physical delivery, or this Policy, please contact us.
GILNOW MOTORS LIMITED aims to provide clear service timeframes and keep customers informed of any circumstances that may affect the expected completion or delivery of a service.
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