GILNOW MOTORS LIMITED provides professional maintenance and repair services for cars and light vehicles. Because our services primarily involve vehicle inspections, diagnostics, maintenance, repairs, and labour, refunds and cancellations are handled according to the type and status of the service.
All services and purchases available through this website are one-time purchases and are not subscription-based.
Customers are not automatically enrolled in recurring services or recurring payments.
Each purchase relates only to the specific service selected by the customer.
There are no automatic renewals or recurring service charges unless a separate agreement expressly states otherwise.
Cancellation Before Service Begins
Customers may request cancellation of a service before the service has started.
We recommend contacting GILNOW MOTORS LIMITED at least 24 hours before the scheduled appointment.
Where the service has not started and no non-refundable costs have been incurred, the customer may generally request a refund of the applicable service payment.
Cancellation on the Day of Appointment
Customers who need to cancel an appointment on the scheduled day should contact us as soon as possible.
Where reasonable notice is provided before work begins, we will consider the cancellation and any applicable refund based on the circumstances.
If the technician has already begun inspection, diagnosis, repair, or other work, charges for services already performed may apply.
Refund for Services Not Started
If a customer has paid for a service and the service has not yet started, an eligible refund will generally be processed within 3 business days after the cancellation has been approved.
The time required for the refund to appear in the customer’s account may vary depending on the customer’s bank or payment provider.
Services Already Started
Once inspection, diagnosis, maintenance, repair, or other work has started, the customer may not be entitled to a full refund for the portion of the service already performed.
Where appropriate, we may calculate any refund based on:
Work already completed Diagnostic or inspection work performed Parts already ordered or supplied Labour already provided Other reasonable costs already incurred
Any eligible remaining balance will generally be processed within 3 business days after the refund has been approved.
Completed Services
Because automotive maintenance and repair services involve labour and work performed on a specific vehicle, completed services cannot normally be physically returned.
If you believe a service was not performed properly or there is a problem relating to the completed service, please contact us within 7 days of service completion.
We will review the matter and may request relevant information or arrange an inspection where appropriate.
Nothing in this policy affects any statutory rights the customer may have under applicable UK consumer law.
Service Quality Concerns
If you believe there is a problem with a service we have provided, please contact us as soon as reasonably possible and preferably within 7 days of completion.
We may ask for:
Your name and contact details Vehicle information Service details Date of service Description of the issue Relevant photographs or other supporting information where applicable
After receiving the complaint, we aim to acknowledge the request within 1 business day.
We will review the matter and, where necessary, arrange an appropriate inspection or further assessment.
Reinspection and Corrective Work
Where a service-related issue is reasonably determined to be connected to work previously performed by GILNOW MOTORS LIMITED, we may offer an appropriate remedy in accordance with applicable law and the circumstances of the service.
Where further inspection is required, we aim to arrange the inspection within 1–5 business days, subject to appointment availability.
Any corrective work will depend on the findings of the inspection.
Replacement Parts
If replacement parts were installed as part of a vehicle repair, the handling of the parts will depend on the nature of the issue and applicable manufacturer or supplier terms.
Customers should not remove, return, or dispose of a suspected faulty component before contacting us where inspection of the component may be necessary.
Where a replacement part is determined to be defective and a remedy is available, we will take reasonable steps to address the matter.
Physical Products or Parts Purchased for Delivery
If a physical product or vehicle part is separately purchased for delivery rather than installed as part of a service, customers should contact us within 14 days of receiving the item ifthey wish to raise an issue concerning the item.
The item may need to be returned where applicable.
Returned items should generally be unused and in appropriate condition, except where the issue concerns a defect, damage, or incorrect item.
Any applicable statutory consumer rights remain unaffected.
Damaged or Incorrect Items
If a delivered item arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery where reasonably possible.
Please provide photographs and details of the issue so that we can investigate.
We aim to review reported delivery or product issues within 3 business days.
Where an appropriate refund, replacement, or other remedy is approved, we will process it as soon as reasonably practicable.
Refund Processing Time
Once a refund has been approved, GILNOW MOTORS LIMITED generally processes the refund within 3 business days.
After processing, the funds may take an additional 3–5 business days to appear in the customer’s original payment account, depending on the payment provider or financial institution.
Therefore, the typical total timeframe from refund approval to receipt may be approximately 3–8 business days.
Non-Refundable Costs
Where applicable, customers may be responsible for reasonable costs already incurred before cancellation, including:
Diagnostic work already performed Inspection work already completed Labour already provided Special-order parts Parts already supplied or installed Other costs that cannot reasonably be recovered
Any such charges will be considered based on the specific circumstances and applicable law.
Appointment Rescheduling
Customers may request to reschedule an appointment.
Requests made at least 24 hours before the scheduled appointment will generally be accommodated where appointment availability permits.
A replacement appointment will normally be arranged within 1–5 business days, subject to availability.
Refund Method
Approved refunds will generally be issued to the original payment method used for the transaction.
We may not be able to issue refunds to a different payment method unless required or permitted by applicable law.
Statutory Consumer Rights
Nothing in this Refund & Cancellation Policy is intended to remove, restrict, or replace any rights available to consumers under applicable UK law.
Where a customer has a statutory right to a refund, repair, replacement, price reduction, cancellation, or other remedy, those rights will continue to apply.
How to Request a Refund or Cancellation
To request a cancellation, refund, or service-related review, please contact us using the information below.
Please include:
Your name Contact information Vehicle information where applicable Service or purchase details Date of purchase or service Reason for the request
We aim to acknowledge refund and cancellation enquiries within 1 business day.
GILNOW MOTORS LIMITED aims to handle cancellations, refunds, and service-related concerns fairly and efficiently while maintaining the applicable rights and protections of customers.
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